What is Memory Foam?
Memory Foam is polyurethane based foam with open cells, meaning that air can pass into and out of tiny holes in the material. It is valued for its unique pressure reducing properties, and is currently used in countless applications, from memory foam overlays to car seats. Memory Foam responds slowly to your body temperature therefore not putting quick pressure on your face and is regarded as pressure relieving. It is also allergy resistant in that it does not make a suitable environment for dust mites (a common allergen).
Will my enVy™ pillow feel firmer if the temperature of the room is low?
If your room temperature is less than 60 degrees Fahrenheit it will initially feel firmer, however the warmth of your body will quickly soften the Memory Foam to its normal feel.
Will my enVy™ pillow turn yellow as it ages?
All Memory Foam turns yellow with age. This is simply Memory Foam's way of oxidizing. (Like a penny gets darker with age.) This is completely natural and in no way detracts from the effectiveness of the Memory Foam material. Our Memory Foam products will never compress, and will always retain its shape
Does the enVy pillow contain PDBE (a commonly used fire retardant in foam products)?
Many products, some imported, are highly toxic like melamine, leads and a long list of other "nasties". A wise consumer has to seek out quality products from quality suppliers. The enVy pillow DOES NOT contain PDBE (Polybrominated Diphenyl Ether), formaldehyde or CFCs. It does, however, supply a lot of Zzzzzzzzs.
Doesn't Memory Foam fall apart quickly?
Like many of the misconceptions surrounding Memory Foam, this one stems from early problems with the formula, which have since been perfected. Memory Foam use to be notorious for flaking apart and collapsing after only a short period of time. In fact, when NASA first developed Memory Foam in the 1970's, the lack of durability was one of the reasons it was initially rejected for the space program.
Does Memory Foam smell?
Yes it may smell at first. When new, Memory Foam gives off a slight unpleasant smell. You will probably want to leave it to air for a day or two before using it.
Is All Memory Foam the same?
All Memory Foam possesses the same properties; however as with all things there are differences in quality. Consumers should be conscious that there are different grades of Memory Foam as well as various densities in the marketplace. The enVy™ pillow has been developed and manufactured IN CANADA with the highest standards which match or exceed any other memory foam product on the market.
Is my order transaction secure?
Yes, all payments on EnvyPillow.com are processed securely by PayPal. For more information about PayPal security features please visit PayPal Security.
How are my exchange rates calculated?
Our International currency exchange rates are determined twice daily by PayPal based on a wholesale interbank rate + 2.5% and are competitive with conversion rates used by banks and other currency exchange institutions worldwide.
Will I pay Duty or Import taxes?
enVy pillow is covered by the NAFTA agreement for US destinations, however on rare occasions an order has been levied a small Duty and Import Tax charge. Any Duties and Import Taxes are the responsibility of the recipient.
I just ordered my enVy™ pillow. How long before it arrives?
Rest easy, your enVy™ pillow will be at your door before you know it! We ship within 48 hours after receiving an order. Shipping is from our facility in Oakville, Ontario, Canada, and actual shipping times will vary depending on your location.
