FAQs

Which enVy Pillow is the BEST one for me?

Keep in mind that ALL of our enVy pillows (including our enVy Travel Size pillow) come with the same Patented Anti-Aging OFF-Your-Face Unforgettable memory foam design. Crafted by two nurses in the anti-aging field.

  • ALL our pillows offer chiropractic Neck Support/ Spinal Support/ TMJ support.
  • ALL our pillows offer Anti-Aging benefits by keeping you position comfortably OFF-your-face/jaw while side sleeping.
  • ALL our pillows are for Back and Side sleepers.

What makes them different is the pillow covers — pillowcases and copper liners. You can choose between having the 100% Bamboo pillowcase or the 100% Mulberry SILK pillowcase AND/OR adding the COPPER technology to your pillow.

Keep in mind you can always order any of our pillowcases and the amazing COPPER technology liner individually if you wish to to “pimp your pillow” later on.

Visit our Compare Page to help you choose the perfect match for you!

What is Tencel Fabric?

TENCEL (produced by Lenzing in Austria) is being called the “New Age Fabric” for its amazing properties and for its environmental responsibility.  It is a naturally eco-friendly closed loop production process from sustainably sourced natural raw material wood which makes it an incredibly sustainable product .

Known for its natural comfort, TENCEL™ Lyocell fibers are versatile and can be combined with a wide range of textile fibers. In this case we combined it with Copper Ion Fibres.  The unique physical properties of TENCEL™  lead to its great strength, efficient moisture absorption and gentleness to skin.

You deserve a Clean night’s sleep and a Green night’s sleep that feels good, and that you can feel good about. Our Copper infused Tencel liner provides that peace of mind.

When Tencel® is used in production the beautiful textiles are naturally:

  • MORE ABSORBENT than cotton,
  • SOFTER than Silk
  • COOLER than Linen.

We are thrilled to be using this fabric as our fabric of choice for infusing the Copper Ions. These copper ions are permanently in the fabric and can not be washed out.

How does the COPPER Ion Infused Tencel Fabric help my skin?

enVy Copper is an exciting addition to our enVy® line of Anti-aging/Anti-wrinkle pillows that offer optimal neck support and spinal alignment while reducing sleep induced wrinkles.

The COPPER Ion Technology infused into the Eco-Friendly Sustainable TENCEL® Liner work together to inhibit Bacterial, Viral and Fungal growth and promotes tissue repair … great after procedures and for acne and rosacea sufferers . The Anti-Inflammatory and Anti-Oxidant properties of COPPER has shown to enhance the appearance of skin texture, skin tone and skin wellness.

Our enVy COPPER Tencel Liner is powered by CuTEC® which is a unique and proprietary copper fibre that utilized the qualities of Copper and permanently binds Copper to the fibre matrix of the Tencel. CuTEC® infused fabrics help reduce odour, improve hygiene with anti-microbial properties and enhance the look, feel and health of the skin for a more youthful appearance.

The benefits of Copper have been known for hundreds of years by cultures all around the globe. This COPPER ion technology is a permanent part of the fibre which will not wash or wear out and lasts the lifetime of the fabric.

This CuTEC® powered TENCEL® Fabric Liner is strategically placed between our state-of-the-art unforgettable memory foam and our 100% Bamboo or 100% SILK pillowcase.

The TENCEL® fabric liner is a branded lyocell fibre of Botanic (raw wood) origin. It uses a naturally eco-friendly closed loop production process. At the end of its useful life, these botanic fibres are completely compostable and biodegradable in both earth and water.

When TENCEL® is used in production the textiles are naturally more absorbent than cotton, softer than silk and cooler than linen.

The COPPER Ions infused into this fabric naturally provides protection against viruses, fungi and bacteria .

It has been hailed by beauty experts as the latest ‘wonder ingredient’. Take your ‘beauty sleep’ to the next level.

In a Nutshell:

We added a Copper Ion infused TENCEL® Pillow Liner to our patented enVy COPPER Pillow and our enVy COPPER + SILK Pillow. Copper is scientifically proven to help enhance healthy skin tone, skin texture and skin wellness
+
Anti-Inflammatory Properties Promotes Speedy tissue healing and repair
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Practically eliminates any Bacteria, Virus or Fungi in its sight.

This Therapeutic Beauty Sleep Pillow with COPPER is a MUST HAVE after invasive and non-invasive procedures and Acne and Rosacea sufferers.”
HOW the COPPER infused fabric kills germs:

Silk Copper Bacteria

How does the COPPER Ion Fabric Help Kill Germs on my Pillowcase?

enVy Copper is an exciting addition to our enVy® line of Anti-aging/Anti-wrinkle pillows that offer optimal neck support and spinal alignment while reducing sleep induced wrinkles.

The COPPER Ion Technology infused into the Eco-Friendly Sustainable TENCEL® Liner work together to inhibit Bacterial, Viral and Fungal growth and promotes tissue repair … great after procedures and for acne and rosacea sufferers.

See below how Copper naturally kills germs:

 

Silk Copper Bacteria

The Anti-Inflammatory and Anti-Oxidant properties of COPPER has shown to enhance the appearance of skin texture, skin tone and skin wellness.

This CuTEC® powered TENCEL® Fabric Liner is strategically placed between our state-of-the-art unforgettable memory foam and our pillowcase.
NOTE: Lab results have shown that the benefits of COPPER pass easily though the pillowcases of the enVy Pillow.

The TENCEL® fabric liner which we have infused with the COPPER ions is a branded lyocell fibre of Botanic (raw wood) origin. It is a naturally eco-friendly closed loop production process.

Copper has important anti-inflammatory, anti-bacterial and antioxidant properties … a wonderful support to ACNE and ROSACEA sufferers. It has been hailed by beauty experts as the latest ‘wonder ingredient’.

Take your ‘beauty sleep’ to the next level with COPPER.

Does the Benefits of the COPPER liner pass through my pillowcase?

We are so excited to present  unbiased lab results. Our COPPER infused liner (by CuTEC) was placed UNDER our pillow cases — what happened next exceeded all expectations.
We placed MRSA (the worst Super Bug on the planet ) on our pillow cases … yes….on PURPOSE! EWWWW.

The pillowcases (both SILK and the Bamboo Pillowcase) were placed over our CuTEC Copper liner. The positive biocidal effects of the Copper ion technology passes easily through the fabric and results in the reduction of the Superbug, Methicillin Resistant Staph Aureus, as well as E-Coli on the covering by 85% within one hour and almost 100% reduced within 24hrs.

This makes our COPPER pillows an amazing adjunct to any treatment plan dealing with acne, rosacea, cellulitis, impetigo etc or recovering from any procedure where avoidance of infection is always paramount.

How does the 100% Mulberry SILK pillowcase help my skin?

First … Our 100% Mulberry SILK custom fitted pillowcase is OEKO-TEX® Certified FREE of harmful substances. It is a luxurious 19 Momme weight… which is the perfect thickness for laying your face and hair on. Great for keeping skin “wrinkle-free” and ‘bed head’ away!

Mulberry SILK is produced by a rare species of silkworms that feed exclusively on mulberry leaves and is considered to be the softest silk available.

Watch Ashley Patchin RN talk about her SILK obsession.

It is an extremely strong, naturally odorless, hypoallergenic and highly breathable fabric. Air moves through the fabric which means new oxygen is passing by your skin throughout the night. IT IS OUR COOLEST PILLOW… and who doesn’t love the COOL side of the pillow?

Unlike cotton and other materials, Mulberry SILK does not absorb moisture which means your skin’s natural oils and applied moisturizes stay on your face allowing them to do their job.

The Amino Acids present in SILK have been medically acclaimed to improve health of the sleeper. It offers a calming effect and improves hair condition and delays the onset of wrinkles by reducing pillowcase friction by as much as 40% compared to cotton… TAKE THAT WRINKLES!

Mulberry SILK acts as a natural bed bug repellant because the natural fabric structure is very smooth so bed bugs are not able to stick on it…TAKE THAT BEDBUGS!

What's the difference between Satin vs Silk Pillowcase?

This is a common mistake made by many… Satin is not SILK… not even close.
In fact, satin isn’t a fabric at all, but a treatment or finish applied to a fabric.
Generally anything referred to as ‘satin pillowcase’ means it is a synthetic satin pillowcase. Synthetic satin is simply polyester. Yes it feels soft and smooth at first blush but after your 8 hours of beauty sleep your hair and skin will not be impressed. Mainly because polyester lacks the ability to breath! This ends up having the OPPOSITE effects of what we are striving for.

SILK is a natural fibre. Our enVy Pillowcase is made of 100% Mulberry SILK. It is a 19 Momme weight (this is like a thread count for silk) which is a perfect weight for laying your head and face on.
It is extremely smooth, breathable, hydrating and soooo calming.
We are proud to have our SILK receive the OEKO-TEX certification which confirms that it is free of harmful substances and safe for you and your family.

Are the enVy pillowcases Oeko-Tex® Certified ?

The Standard 100 by OEKO-TEX® is an independent test and certification system for textile raw, intermediate and end products at all stages of processing. The certification means that the textile passes and exceeds safety standards and is FREE of harmful substances.

We are proud to have our SILK, Bamboo Pillowcases and Tencel Liners meet these standards.

How Safe is the enVy Pillow?

We did a lot of research when we developed the enVy pillow and chose a Canadian made high quality memory foam that is hypoallergenic and meets all Health Certi-Pur requirements. Many products, some imported, are highly toxic like melamine, leads and a long list of other “nasties”. A wise consumer has to seek out quality products from quality suppliers.

  • Made without ozone depleters
  • Made without PBDE or any other fire retardant, TDCPP or TCEP.
  • Made without mercury, lead or other heavy metals.
  • Made without formaldehyde, CFCs, toluene diisocyanate and dyes
  • Made without Phthalates.
  • Dust Mite and Mold/Mildew resistant
  • Made with low VOC emissions

What makes our memory foam hypoallergenic is that it does not harbour dust mites which tend to breed, reproduce and thrive in traditional feather and foam particle pillows. The end products generated by dust mites create allergic reactions and other respiratory problems.

The structure of our pillow makes it difficult for any kind of “bug”… including bed bugs to penetrate the pillow. This creates a cleaner and healthier environment and a truly therapeutic night’s sleep. The fact is that there is no mattress manufactured in North America that does not have foam in its construction.

Having said all of this we know that not every product suits every individual and one can have allergies to something that someone else does not. Feather pillows are the pillow of choice for some… Latex pillows for others… yet both of these materials have caused allergic reactions.
Memory Foam has been the product of choice for allergy sufferers.

Tell me about the Canadian-Made enVy Pillow Memory Foam?

Our Memory Foam is polyurethane water based foam with open cells, meaning that air can pass into and out of tiny holes in the material. It is valued for its unique pressure reducing properties, and is currently used in countless applications, from memory foam overlays to wheelchair seats. Memory Foam responds slowly to your body temperature therefore not putting quick pressure on your beautiful face and is regarded as pressure relieving.

The enVy pillow foam is a Canadian made high quality memory foam that is latex free, hypo-allergenic, free of PBDE or any other fire retardant, Formaldehyde, CFCs, Toluene diisocyanate and dyes.

What makes our foam hypoallergenic is that it does not harbour dust-mites which tend to breed, reproduce and thrive in traditional feather and foam particle pillows. The end products (feces 💩… this is truth) generated by dust mites create allergic reactions and other respiratory problems.

All Memory Foam possesses the same properties; however as with all things there are differences in quality. Consumers should be conscious that there are different grades of Memory Foam as well as various densities in the marketplace. The enVy™ pillow Unforgettable memory foam (which, unlike other memory foams does not get firm in cold temperatures) has been developed and manufactured IN CANADA with the highest standards which match or exceed any other memory foam product on the market.

Does enVy pillow have 2 neck support options?

Each full size enVy® Pillow comes equipped with a 2 neck support system *Except for our SIMPLY by enVy, our enVy™ Travel pillow and our enVy Pediatric pillow which comes with ONE neck support.

The revolutionary dual design with a “STEPPING STONE” neck support option is available on our enVy RX, enVy SILK, enVy COPPER and enVy™ COPPER + SILK.

Some clients need to start with the smaller neck support and then advance to the larger optimal support simply by spinning the pillow to the larger neck support area.

Feel free to experiment with the supports…. and remember that somedays one support suits your needs and somedays the other one does.

Most of us like the larger neck support. Many of our customers suffer from what is called a “tech neck”. This comes after spending countless hours at a computer or desk. The habitual forward head position contributes to the chronic mal-alignment of your spine. The “stepping stone” of the pillow is designed to “work up” to the optimal neck support if need be.

Is the enVy Pillow for Back Sleepers, Side Sleepers or Belly Sleepers?

NOT stomach sleepers 🛑! Stomach sleeping is a habit you should try to break as it damages your face, your poor neck and your spine. But our pillow is perfect for Back and Side sleepers.

FOR BACK SLEEPERS:

enVy cradles our heads and gently applies a sleep inducing subtle traction on our necks… (MANY people report this amazing sensation when using the enVy pillow.)

The patented gull wings shape and the bottom indentation adds a head and neck security that prevents unwanted head rotation. This is especially important for those recovering from neck injury and strain. The State of the Art Unforgettable Memory Foam creates a weightless sensation which significantly decreases tossing and turning. Many of our clients have reported much less tossing and turning at first sleep.

FOR SIDE SLEEPERS:

This is why we invented the enVy pillow. We know many who want to sleep on their sides but find it causes sleep wrinkles, shoulder pain or jaw pain. The enVy subtly and gently tilts the side sleeper’s face away from the pillow relieving undue pressure on the face and jaw..and off one’s shoulder..
We have many testimonials sharing the wonderful benefits of decreasing wrinkles, TMJ pain, shoulder pain, pins and needles or ear pain.

The enVy pillow facilitates less pressure on the bottom shoulder of the side sleeper and has been recommended by Chiropractors to clients with shoulder injuries, chronic pain and the numbness/pins and needles that sleeper often experience while side sleeping. Shoulder problems are also often caused by referred pain from the neck. Therefore, stabilizing the neck during sleep is of paramount importance. Toronto Chiropractor, Dr. Tracy Kish, recommends enVy for all her “shoulder patients”.

How do I position my head on the enVy Pillow when side sleeping?

This is the magic of the enVy Pillow. You CAN sleep on your side in complete comfort and support and yet KEEP your face from smushing into the pillow! Placing your head near the centre of the pillow is all it takes.
Check out the illustration below…

Side Sleeping on the enVy Pillow

Side Sleeping on the enVy Pillow

This subtle lifting of the face away from the pillow is achieved by having the back of your head resting against the opposite ‘V’ of the pillow.

More demonstrations can be found on the How it Works Page of our website

* To help with this positioning place a pillow between your knees. You will also find your bottom shoulder will come slightly forward reducing unnecessary pressure on the shoulder cap/ bone.

Is the enVy Pillow Hypoallergenic?

The nature of the molded foam of our pillow is what makes our it hypoallergenic. It does not harbour dust-mites which tend to breed, reproduce and thrive in traditional feather and foam particle pillows. The end products (feces) generated by dust mites create allergic reactions and other respiratory problems.

Additionally, all our fabrics used on our pillows (Bamboo, SILK and Tencel) are naturally hypoallergenic and dust mite resistant and Oeko-Tex certified to be FREE of harmful substances.

Will my enVy pillow feel firmer if the temperature of the room is low?

The enVy Pillow is made with the highest quality Canadian-made, state of the art Unforgettable memory foam. This unique foam is minimally sensitive to temperature and humidity changes. This makes it feel luxuriously soft, yet supportive even in below freezing temperatures.

Will my enVy® pillow turn yellow as it ages?

All Memory Foam turns yellow with age. This is simply Memory Foam’s way of oxidizing. (Like a penny gets darker with age.) This is completely natural and in no way detracts from the effectiveness of the Memory Foam material. Additionally, small cracks and imperfections are normal and do not effect the support and function of the enVy pillow. Our Memory Foam products will never compress, and will retain their shape for at least 2 years.
Check out our limited warranty.

What is the pillow warranty?

EnVy Pillow Manufacturer’s Warranty

At time of purchase enVy pillow warrants the zippered cover to be free from defects in material and workmanship.

The enVy Pillow Co. provides a 2-Year manufacturer’s warranty against our foam products losing their shape or resilience. Please note colour change ( yellowing ), small pitting and cracks are normal oxidization and aging of a memory foam pillow.  This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discolouration, stains and wine spills, water damage, punctures, pinching tears or abrasions.

Additionally, surface imperfections or slight irregularities are part of the foam production and does not affect the quality, function and structural integrity of the product. The enVy Pillow foam starts as a  liquid when it is poured into the patented enVy mold where it is “baked” into solid form.  Air pockets form during this “baking” period much like in a loaf of bread and cannot be avoided. This is a natural occurrence and in no way effects the support of the enVy pillow.

Foamimperfections

*Naturally occurring air pockets

Care for your enVy pillow to make sure it lasts for many years!

  • Do NOT wash the memory foam material.

  • Do NOT use electric blankets or heating pads near your enVy® pillow.

  • Avoid going to bed with wet hair as this will degrade the product.

  • Do NOT fold the enVy pillow as the foam will split.

  • Using the pillow without its custom fitted pillowcase and liner will

           expose the foam to increase wear and tear.

  • DO NOT use the enVy Pillow as your weapon of choice during pillow fights.

* All above will nullify the warranty

Contact Information for Warranty Claims

Call our toll-free number at 1-888-279-9904 or email our Pillow Support Team (aka Kim) at help@envypillow.com and a member of our team will be happy to assist you.

Please have the original receipt or proof of purchase with the date of sale.

You must obtain a return authorization form (RMA) from us which we will send by email with complete instructions.

We reserve the right to request the foam product to be sent to our enVy Pillow foam manufacturer for examination at the customer’s expense.

What enVy pillow will do:

If the product is found to have a defect in material or workmanship covered by our Warranty we will supply a one-time replacement of the foam component and liner of the product including shipping free of charge. No new warranty will be provided for the replacement pillow.

 

Where do you ship? What are your shipping rates?

We make every effort to ship around the world!  All orders are shipped from our Pillow Factory in Canada… which is where our pillows are made. Please view our Shipping Info and Additional Import Costs page.

Can you explain the 90-Night Promise?

We are so confident that you will fall in love with your new enVy pillow that we offer this 90 night guarantee. If for some reason you cannot adjust to the dreamy anti-aging benefits and unparalleled therapeutic support provided by your new enVy Pillow, we will gladly accept your return…and we mean it!

Learn More

Is my order transaction secure?

Yes, all payments on EnvyPillow.com are processed securely by Elavon, Authorize.net or PayPal. We accept VISA, Mastercard and PayPal only.
For more information about PayPal security features please visit PayPal Security.

Will I have to pay Duty or Import Taxes?

​enVy pillow is covered by the NAFTA agreement for US destinations, however on rare occasions an order has been levied a small Duty and Import Tax charge. Any Duties and Import Taxes are the responsibility of the recipient.
Duty and Import Tax charges are the responsibility of all international orders.

I just ordered my enVy Pillow... How long before it arrives?

Rest easy, your enVy™ pillow will be at your door before you know it!
We ship within 48 hours after receiving an order and we use a variety of courier services. Shipping is from our facility in Mississauga, Ontario, Canada, and actual shipping times will vary depending on your location.

What is the pillow warranty?

Additionally, surface imperfections or slight irregularities are part of the foam production and does not affect the quality, function and structural integrity of the product. The photo below shows examples of air bubbles that form naturally during the production of our specialized poured foam.
 
 
 
This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discolouration, stains, water damage, punctures, pinching tears or abrasions or splits caused by folding.
 
Care for your enVy pillow to make sure it lasts for many years!
  • Do NOT wash the memory foam material.
  • Do NOT use electric blankets or heating pads near your enVy® pillow.
  • Avoid going to bed with wet hair as this will degrade the product.
  • Do NOT fold the enVy pillow as the foam will split.
  • Using the pillow without its custom fitted pillowcase and liner will expose the foam to increase wear and tear.
  • DO NOT use the enVy Pillow as your weapon of choice during pillow fights…

* All above will nullify the warranty

Contact Information for Warranty Claims
Call our toll-free number at 1-888-279-9904 or email our Pillow Support Team (aka Kim) at help@envypillow.com and a member of our team will be happy to assist you.
Please have the original receipt or proof of purchase with the date of sale.
You must obtain a return authorization form (RMA) from us which we will send by email with complete instructions.
We reserve the right to request the foam product to be sent to our enVy Pillow foam manufacturer for examination at the customer’s expense.

What enVy pillow will do:
If the product is found to have a defect in material or workmanship covered by our Warranty we will supply a one-time replacement of the foam component and liner of the product including shipping free of charge. No new warranty will be provided for the replacement pillow.

How to become a enVy Partner?

Please feel free to reach out to us at info@envypillow.com, or fill out our wholesale inquiry form and we will send all the information you need.

Does enVy Pillow have a Affiliate Program?

We are excited to be introducing our new ‘enVy Pillow Affiliate Program’. This is a great add on for those who already carry our pillows or for those who simply like to recommend it to their clients.

Please feel free to reach out to us at info@envypillow.com, or fill out our wholesale form at www.envypillow.com/wholesale and we will send all the information you need.