Remember, it can take the body up to 30 days to adjust to a new pillow.
That's why we offer our 90 Night Promise to try your enVy® Pillow. Returns are easy anytime AFTER the 30-Night Adjustment Period.
See our expert tips for getting there faster. Please reach out to us if you need some help adjusting to the pillow by email , phone 1-888-279-9904 or check out our TIPS on our FAQ page before starting the return process. We may be able to help you adjust to the amazing benefits of your enVy® Pillow!
Our 90 Night Promise
Our 90 Night Promise applies to the the new enVy® Pillows ONLY. ReNEW™ (second hand) PIllows are final sale.
Other enVy products such as additional pillowcases/liners, sleep masks or face masks are NON- REFUNDABLE.
Start the return process for online orders below.
*If purchased from one of our participating clinics please email us at email@example.com and provide the store information, date and proof of purchase.
Important Stuff About Your Return
Please follow instructions carefully to avoid delays or any other frustration. No one needs that!
The enVy pillow must be returned in its original packaging with all components in an appropriate box or bag. Missing components will be deducted from your refund.
The pillow and its covers must be in good condition to be eligible for a full refund. For sanitary handling of used pillows we ask if you could wash the pillowcase before shipping back to us. You can fold it and place on the pillow inside the travel bag.
Please note that items that are returned dirty, damaged or stained will not be eligible for refund. You must include original receipt /proof of purchase.
enVy® will supply a return label for approx $ 19.95 + tax which is put towards the preparation in redressing returned pillows for donation to our network of women's shelters (*within the contiguous USA only).
After we receive your return please allow 7 to 10 days for your refund (*which is product price - $19.95 + Tax ) to be processed and credited back to the original method of payment. We do not refund shipping costs associated with your original purchase.
Please note enVy® monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances without liability notwithstanding any policy or warranty. All returns are subject to validation and approval at enVy’s discretion.
Replaced products are subject to the same Limited Product Warranties of the original Product and the applicable warranty period runs from the date the original product was purchased. For example, the applicable warranty period for the replaced enVy Pillow begins on the date the original enVy® Pillow was ordered by you.