Remember, it can take the body up to 30 days to adjust to a new pillow.

That's why we offer our 90 Night Promise to try our adult enVy® Pillows*. Returns are easy but we recommend you try the pillow for at least 30 nights before starting the return process.

See our expert tips for getting there faster. Please reach out to us if you need some help adjusting to the pillow by email or check out our TIPS on our FAQ page before starting the return process. We may be able to help you adjust to the amazing benefits of your enVy® Pillow!

*We do not accept returns on pediatric pillows, ReNEW pillows, pillowcases, masks or other sleep accessories.*

enVy Pillow Tips

Our 90 Night Promise

Our 90 Night Promise applies to the the new adult enVy® Pillows ONLY. ReNEW™ (second hand) pIllows are final sale.

Other enVy products such as additional pillowcases/liners, pediatic pillows, sleep masks or face masks are NON- REFUNDABLE.

Start the return process for online orders below.

*If purchased from one of our participating clinics please email us at and provide the store information, date and proof of purchase.

Important Stuff About Your Return

Please follow instructions carefullyto avoid delays or any other frustration. No one needs that!

Start Return Process Here

The enVy pillow must be returned in its original packaging with all components in an appropriate box or bag. Missing components will be deducted from your refund.

The pillow and its covers must be in good condition to be eligible for a full refund. For sanitary handling of used pillows we ask if you could wash the pillowcase before shipping back to us. You can fold it and place on the pillow inside the travel bag.

Please note that items that are returned dirty, damaged or stained will not be eligible for refund.

You are responsible for shipping the pillow back to our warehouse in Canada. enVy® will supply a return label upon request starting at approx $24.95+ tax which is put towards the preparation in redressing returned pillows for donation to our network of women's shelters (*within Canada and the contiguous USA only).

After we receive your return please allow 7 to 10 days for your refund to be processed and credited back to the original method of payment. We do not refund shipping costs associated with your original purchase.

Please note enVy® monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances without liability notwithstanding any policy or warranty. All returns are subject to validation and approval at enVy’s discretion.

Replaced products are subject to the same Limited Product Warranties of the original Product and the applicable warranty period runs from the date the original product was purchased. For example, the applicable warranty period for the replaced enVy Pillow begins on the date the original enVy® Pillow was ordered by you.