Keep in mind, it can take your body up to 30 nights to adjust to a new pillow. But feel free to take 90 nights!
That's why we offer our 90 Night Promise to try our adult enVy® Pillows*. Returns are easy but we recommend you try the pillow for at least 30 nights before starting the return process.
See our expert tips for getting there faster. Please reach out to us if you need some help adjusting to the pillow by email or check out our TIPS on our FAQ page before starting the return process. We may be able to help you adjust to the amazing benefits of your enVy® Pillow!
*Online orders only at www.envypillow.com. Customer is responsible for return shipping. We do not accept returns on ReNEW pillows, pillowcases, masks, bedsheets or other sleep accessories.*
Our 90 Night Promise
Our 90 Night Promise applies to the the new adult enVy® Pillows ONLY. ReNEW™ (second hand) pIllows are final sale.
Other enVy products such as additional pillowcases/liners, pediatic pillows, sleep masks or face masks are NON- REFUNDABLE.
Start the return process for online orders below.
*If purchased from one of our participating clinics please contact them directly or email us at help@envypillow.com and provide the store information, date and proof of purchase. Please note that we are unable to change the return policies set by our distributor.
Important Stuff About Your Return
Please follow instructions carefully to avoid delays or any other frustration. No one needs that!
Once approved* by enVy Pillow the pillow must be returned in its original packaging with all components in an appropriate box or bag. Missing components will be deducted from your refund.
(*Note that pillows purchased from our distributors and clinics have their own return policies).
The pillow and its covers must be in good condition to be eligible for a full refund. For sanitary handling of used pillows we ask if you could wash the pillowcase before shipping back to us. You can fold it and place on the pillow inside the travel bag.
Please note that items that are returned dirty, damaged or stained will not be eligible for refund.
You are responsible for shipping the pillow back to our warehouse in Canada. enVy® will supply a return label upon request starting at approx $26.95+ tax which is put towards the preparation in redressing returned pillows for donation to our network of women's shelters (*within Canada and the contiguous USA only).
After we receive your return please allow 7 to 10 days for your refund to be processed and credited back to the original method of payment. We do not refund shipping costs associated with your original purchase.
Please note, we stand behind the quality and effectiveness of our pillows, which is why we offer one of the longest trial periods in the industry—a 90-night sleep trial. However, to ensure fairness to all our customers, we do not allow multiple return requests for the same or similar product purchased on separate occasions.
Customers who have previously purchased and returned an enVy® pillow under the 90-night trial are not eligible for another trial on the same or similar product. This policy is in place to maintain the integrity of our trial program while continuing to offer this generous option to first-time users.
We encourage customers who may need assistance adjusting to their enVy® pillow to reach out to us for guidance on use, care, and optimizing their sleep experience. Our team is happy to help! note enVy® monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances without liability notwithstanding any policy or warranty. All returns are subject to validation and approval at enVy’s discretion.
Replaced products are subject to the same Limited Product Warranties of the original Product and the applicable warranty period runs from the date the original product was purchased. For example, the applicable warranty period for the replaced enVy Pillow begins on the date the original enVy® Pillow was ordered by you.