It can take your body up to 30 nights to adjust to a new pillow. But feel free to take 90 nights!
That's why we offer our 90 Night Promise to try our enVy Pillows*. Returns are easy but we recommend you try the pillow for at least 30 nights before starting the return process.
Please reach out to us if you need some help adjusting to the pillow by email or check out our TIPS on our FAQ page before starting the return process. We may be able to help you adjust to the amazing benefits of your enVy Pillow!
*Online orders only at www.envypillow.com. Trial period starts at time of order placed. Customer is responsible for return shipping. We do not accept returns on our refurbished ReNEW™ pillows, pillowcases, masks, bedsheets or other sleep accessories.*
Our 90 Night Promise
Our 90 Night Promise applies to enVy® Pillows ONLY. ReNEW™ (refurbished) pIllows are final sale.
Other enVy products such as additional pillowcases/liners, sleep masks or face masks are NON- REFUNDABLE.
Start the return process for online orders below.
*If purchased from one of our participating clinics please contact them directly or email us at help@envypillow.com and provide the store information, date and proof of purchase. Please note that we are unable to change the return policies set by our distributor.
Important Stuff About Your Return
Please follow instructions carefully to avoid delays or any other frustration. No one needs that!
Once approved by enVy Pillow, the pillow must be returned with all original components and in appropriate packaging (box or mailer). Returns with missing components are not eligible for a refund.
(Note: Pillows purchased from our distributors and clinics are subject to their own return policies.)
◉ The pillow and its covers must be returned in good condition to be eligible for a full refund. For sanitary handling of used pillows, we ask that you wash the pillowcase before shipping it back. You may fold the pillowcase and place it on the pillow inside the travel bag. Items returned dirty, damaged, or stained are not eligible for a refund.
◉ You are responsible for shipping the pillow back to our warehouse in Canada. enVy can supply a return label upon request, starting at approximately $28.95 + tax (within Canada and the contiguous USA only). Label fee helps offset cleaning/redressing for donation.
◉ After we receive and inspect your return, please allow 7–10 business days for your refund to be processed and credited back to the original method of payment. Original shipping charges are non-refundable.
◉ We stand behind the quality and effectiveness of our pillows, which is why we offer one of the longest trial periods in the industry — a 90-night sleep trial. However, to ensure fairness to all customers, we do not allow multiple trial returns on pillows purchased on separate occasions. Customers who have previously purchased and returned an enVy Pillow under the 90-night trial are not eligible for another trial. This policy helps maintain the integrity of our trial program while continuing to offer this generous option to first-time users.
◉ If you need help adjusting to your enVy Pillow, please reach out (help@envypillow.com)— our team is happy to provide guidance on use, care, and optimizing your sleep experience. enVy monitors return activity and reserves the right to limit or refuse returns or exchanges at its discretion. All returns are subject to validation and approval by enVy.