The enVy Pillow 90 Night Promise - Not just a One-Night-Stand
We understand that making a change in bed requires some time and patience. Research shows that it takes the body a minimum of 10 days to begin to adjust and experience the benefits of a new pillow. Feel free to reach out to us if you need some help adjusting to the pillow at firstname.lastname@example.org or check out our TIPS on our FAQ page .
If the enVy pillow isn’t the pillow of YOUR dreams we are thrilled to take your pillow back, sanitize it, redress it and donate it to our network of local women’s shelters.
The enVy Pillow Return Instructions are below for online orders. If you purchased from one of our authorized dealers, this guarantee is at the discretion of suppliers as to their own return policies. If you do not know their policy, please see below instructions #4.
- In the unlikely event that things didn’t work out between you and your envy pillow, you may return it within 90 nights from purchase date for refund.
- Our return promise applies to the adult enVy Pillows ONLY. All other enVy products such as pillowcases/liners, extra pillowcases/liners, face masks, sleep masks and the enVy pediatric pillow are NON- REFUNDABLE.
- PLEASE start the return process for online orders HERE .
- If purchased from one of our participating stores please email us at email@example.com and provide the store information, proof of purchase and date of purchase.
- Once your request is approved you will receive an RMA# with complete instructions by email within 2 business days. You are responsible for shipping your pillow back to our warehouse in Canada.
- The enVy pillow must be returned in its original packaging with all components in an appropriate box or bag. Missing components will be deducted from your refund. The pillow and its covers must be in good condition to be eligible for a full refund.
- With the current dangerous climate of exposure to harmful germs we ask that you wash the pillowcase before shipping back to us. You can fold it and include it with the return. Please note that items that are returned dirty, damaged or stained will not be eligible for refund.
- You must include original receipt /proof of purchase
- You are responsible for cost of shipping to the address provided, we do not provide prepaid postage labels
- *Returns from outside of Canada, please place value of returned pillows at $10 so as to avoid unnecessary brokerage fees. Returned pillows are no longer sellable and do not have the original purchase value.
- After we receive your return please allow 7 to 10 days for your refund (*which is product price plus tax) to be processed and credited back to the original method of payment. We do not refund shipping costs associated with your purchase.
Please note enVy™ monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances without liability notwithstanding any policy or warranty. All returns are subject to validation and approval at enVy’s discretion.
Replaced products are subject to the same Limited Product Warranties of the original Product and the applicable warranty period runs from the date the original Product was purchased. For example, the applicable warranty period for the replaced enVy Pillow begins on the date the original enVy™ Pillow was ordered you.
Should you receive defective products, the return is covered under the Limited Warranty
*All orders are prepared to ship out within 2 business days from our enVy Pillow Factory in Canada 🇨🇦
We try our best to ship all across the globe. We currently offer Free Shipping for orders to USA and Canada (exceptions are the non-contiguous states of Alaska and Hawaii as well as Puerto Rico). Check out our estimated timing below:
Contiguous USA Orders: (except Alaska, Hawaii, Puerto Rico)
- FREE shipping on all orders to Contiguous USA
- 5 – 10 business days delivery timing (estimated)
- Flat fee of $49.95 for orders to Alaska, Hawaii, & Puerto Rico
- FREE shipping on all orders
- 3 – 7 business days delivery timing (estimated)
- Shipping rates start at $89.95 for International orders
- 7 – 14 business days delivery timing (estimated)
Additional Import Costs
Orders shipped outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such fees as well as customs clearance charges once a shipment reaches the recipient’s country. Customs policies vary widely from country to country, you should contact your local customs offices for more details. When custom clearance procedures are required, it can cause delays beyond our original delivery estimates.
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