Shipping policy
Free worldwide shipping
— exclusions apply to AK, HI & US territories
Shipping Information
🇨🇦 Canada
FREE shipping on all enVy® products.
Estimated delivery:
2–9 business days, depending on your location and carrier conditions.
🇺🇸 Contiguous United States
FREE shipping on all enVy® products.
No Duties or Import Fees
enVy® currently covers all shipping, duties, tariffs, and import fees for customers in the contiguous United States.
The price you see at checkout is the total price you'll pay. There are no surprise charges upon delivery.
Estimated delivery:
2–9 business days, depending on your location and carrier conditions.
🌍 Europe & International Shipping
We proudly ship enVy® products worldwide and now offer FREE shipping to Europe and most international destinations.
Estimated delivery:
4–14 business days, depending on your location and local carrier services.
Duties & Import Taxes
While shipping is free, customers outside of North America are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country.
These fees are determined by your local customs authority, are not included in your purchase price, and must be paid by the recipient if applicable.
We recommend checking with your local customs office if you're unsure whether import charges may apply.
Safe Delivery
All enVy® orders include tracked shipping.
To help ensure a smooth delivery, please provide a secure shipping address where your package can be safely received. This is especially important for apartment buildings, shared entrances, and locations where packages may be left unattended.
Once a shipment has been marked as delivered by the carrier to the shipping address provided at checkout, responsibility for the package transfers to the recipient.
If you're unable to locate a delivered package, please contact the shipping carrier as soon as possible and then reach out to us—we're always happy to help guide you through the next steps.
Delivery Issues
If tracking shows your package has been delivered but you cannot locate it, we recommend first checking:
- Around your property
- With household members
- With neighbours
- Your building concierge or mailroom
- Directly with the shipping carrier
If you're still unable to locate your package after taking these steps, please contact us. We'll do everything we can to help you investigate the delivery.
Refused / Undeliverable / Return-to-Sender Orders
If your order comes back our way—because it was refused, couldn’t be delivered, or had an incorrect address entered by the customer at time of purchase—we’re happy to process a refund once it arrives back at our warehouse.
However, your refund will be adjusted to cover:
-
Restocking fees
-
The original cost of shipping
-
Any duties or import fees we’re charged
-
Any return-shipping fees from the carrier
Because these charges are incurred by enVy® when a shipment is returned, they must be deducted before any refund can be issued.
90 Night Money Back Guarantee
Our 90 Night Money Back Guarantee applies to our full-size pillows.
We encourage customers to try their pillow for at least 10 nights, as ergonomic support and natural latex can take a short adjustment period.
If your enVy® pillow isn’t the right fit, you may return it within 90 nights of fulfillment.
enVy® provides a prepaid flat-rate return label for $19.95 per pillow within Canada and the contiguous USA. The return label fee is shown during the return request process and deducted from your refund once your return is approved.
Because we already cover outbound shipping, duties, and tariffs to many destinations, this helps us continue offering an extended trial period while keeping pricing fair for everyone.
Our 90 Night Money Back Guarantee applies to our full size pillows. More details….